Personal Data Protection Policy
Below you will find information about how Proline collects, uses, stores and protects personal data.
1. General Provisions
This Personal Data Protection Policy explains how Proline Group LLC collects, uses, stores and protects personal data relating to customers, prospective customers and other individuals interacting with the website.
The company aims to process personal data lawfully, fairly, transparently and only to the extent necessary to achieve the relevant purpose.
The company takes appropriate technical and organisational measures to protect data against unauthorised access, loss, destruction, alteration or other unlawful use.
2. Data Controller
The entity responsible for processing personal data is Proline Group LLC.
Identification number: 406553894
If you have a question about the processing of your personal data, you can email us at info@proline.ge.
Contact number: +995 598 164 880
3. Categories of Data We May Collect
The company does not process personal data beyond the extent genuinely necessary to provide the relevant service.
- Name and surname
- Personal ID number (where required)
- Phone number
- Email address
- Delivery or contact address
- Order information
- Account details
- Communication history
- Technical website usage information
- Cookie-related information
- Authentication data, including Google Sign-In (Gmail) or email/OTP sign-in details
4. Why We Process Data
- Accepting, confirming and processing orders
- Identity verification, invoicing/documentation and compliance with legal obligations
- Organising delivery
- Contacting users about orders or services
- Creating and managing user accounts
- Supporting payment, return and service processes
- Security and fraud prevention
- Operating and improving the website
- Responding to questions, requests and complaints
- Complying with legal obligations
- Marketing communication where a lawful basis exists
5. Legal Bases for Processing
- Performance of a contract or steps requested before entering into a contract
- Compliance with legal obligations under applicable law
- Legitimate interests, where these do not override the rights and freedoms of the data subject
- Consent, where required by law or by the specific processing activity
6. Required Data
Providing certain data is necessary for the company to place an order, arrange delivery or contact the customer.
If the customer does not provide the necessary information, the company may be unable to provide the relevant service in full.
8. International Transfers
In some cases, data processing may involve technical services that operate outside Georgia.
In such circumstances, the company will seek to use only providers and mechanisms that ensure an appropriate standard of data protection.
10. Data Retention Period
Personal data is retained only for as long as necessary to achieve the relevant purpose, unless a longer retention period is required by law or by the company’s legitimate interests.
Once the purpose for retaining the data has expired, the company will delete or destroy the data, or retain it in a form that no longer permits identification of the individual, where permitted by law.
11. How We Protect Data
Nevertheless, no electronic system is entirely free from risk, and users should also take steps to protect the security of their accounts.
- Access restrictions
- System security mechanisms
- Authorisation and authentication tools
- Processes designed to reduce the risk of accidental data loss or damage
- Incident response procedures
12. Data Subject Rights
- Request information about the data processed about you
- Request access to your data and receive a copy
- Request correction of inaccurate or incomplete data
- Request deletion where a lawful basis exists
- Request restriction of processing
- Withdraw consent where applicable
- Object to processing based on legitimate interests
- Request data portability where technically possible
- Contact the relevant supervisory authority if you believe your rights have been violated
13. How to Submit a Request
If you wish to receive information about your personal data or exercise any of your rights, please email us at info@proline.ge.
For security reasons, the company may request additional identity verification before processing a request.
The company will endeavour to respond to requests within the time limits established by law.
14. Marketing Communications
Proline Group LLC processes personal data for direct marketing purposes (promotions, special offers, product updates) only where an appropriate legal basis exists and, where required, only with your consent.
When a user confirms marketing consent on the website (for example, by checking the newsletter consent box or enabling marketing communication in profile settings), the user agrees to receive marketing emails about promotions, updates and special offers.
For marketing purposes, we may process: name, surname, email address, phone number, address, and technical interaction data (cookies/identifiers), strictly to the extent necessary for the specific campaign.
We may use advertising and analytics platforms (including Meta/Facebook/Instagram services) for audience segmentation and campaign performance measurement. Where applicable, only technical identifiers or protected/hashed data may be shared, in line with law and your consent settings.
Where consent is required, the legal basis is your consent under Article 5(1)(a) of the Law of Georgia on Personal Data Protection.
You may withdraw consent at any time in your profile settings, via the unsubscribe link in marketing emails, or by contacting info@proline.ge. After receiving your request, we will stop such processing within a reasonable period, and no later than 7 business days.
15. Changes to This Policy
The company reserves the right to update this Policy periodically to reflect changes in legislation, technical processes or business processes.
The updated version will be published on the website and, where necessary, users will also be informed separately.
16. Contact Information
Proline Group LLC
Identification number: 406553894
Email: info@proline.ge
Telephone: +995 598 164 880