Personal Data Protection Policy

1. General Provisions

This Personal Data Protection Policy explains how Proline Group LLC collects, uses, stores and protects personal data relating to customers, prospective customers and other individuals interacting with the website.

We aim to process personal data lawfully, fairly, transparently and only to the extent necessary for the relevant purpose.

2. Data Controller

Proline Group LLC

Tax ID: 406553894

Email: info@proline.ge

Contact number: +995 598 164 880

3. Categories of Data We May Collect

• Name and surname
• Personal ID number (where required)
• Phone number
• Email address
• Delivery or contact address
• Order information
• Account details
• Communication history
• Technical website usage information
• Cookie-related information
• Authentication data, including Google Sign-In (Gmail) or email/OTP sign-in details

4. Why We Process Data

• Accepting, confirming and processing orders
• Identity verification, invoicing/documentation and compliance with legal obligations
• Organising delivery
• Contacting users about orders or services
• Creating and managing user accounts
• Supporting payment, return and service processes
• Security and fraud prevention
• Operating and improving the website
• Responding to questions, requests and complaints
• Complying with legal obligations
• Marketing communication where a lawful basis exists

5. Legal Bases for Processing

• Performance of a contract or steps requested before entering into a contract
• Compliance with legal obligations under applicable law
• Legitimate interests, where these do not override the rights and freedoms of the data subject
• Consent, where required by law or by the specific processing activity

6. Cookies and Technical Data

The website uses cookies and similar technical tools so that the site functions correctly, user choices are remembered, sign-in and cart state are preserved, security is improved and website usage may be assessed where necessary.

The website also uses third-party services, including Zoho SalesIQ (online chat) and Google Sign-In (Gmail authentication). These services may use technical identifiers and cookies for authentication, session continuity, communication security and stable service operation.

7. Data Subject Rights

• Request information about the data processed about you
• Request access to your data and receive a copy
• Request correction of inaccurate or incomplete data
• Request deletion where a lawful basis exists
• Request restriction of processing
• Withdraw consent where applicable
• Object to processing based on legitimate interests
• Request data portability where technically possible
• Contact the relevant supervisory authority if you believe your rights have been violated

8. Contact and Requests

To ask questions or exercise your privacy rights, please contact us at info@proline.ge.

For security reasons, we may request additional identity verification before processing a request.

9. Marketing Processing

Proline Group LLC processes personal data for direct marketing purposes (promotions, special offers, product updates) only where an appropriate legal basis exists and, where required, only with your consent.

When a user confirms marketing consent on the website (for example, by checking the newsletter consent box or enabling marketing communication in profile settings), the user agrees to receive marketing emails about promotions, updates and special offers.

For marketing purposes, we may process: name, surname, email address, phone number, address, and technical interaction data (cookies/identifiers), strictly to the extent necessary for the specific campaign.

We may use advertising and analytics platforms (including Meta/Facebook/Instagram services) for audience segmentation and campaign performance measurement. Where applicable, only technical identifiers or protected/hashed data may be shared, in line with law and your consent settings.

Where consent is required, the legal basis is your consent under Article 5(1)(a) of the Law of Georgia on Personal Data Protection.

You may withdraw consent at any time in your profile settings, via the unsubscribe link in marketing emails, or by contacting info@proline.ge. After receiving your request, we will stop such processing within a reasonable period, and no later than 7 business days.