Warranty
Below are the Proline warranty terms applicable to products purchased through the online store and the consumer rights that apply in the event of defective goods.
1. General Information
These warranty terms apply to products purchased through the Proline online store and describe the consumer’s rights in the event of defective goods.
Warranty-related matters are handled in accordance with the applicable legislation of Georgia, including the Law of Georgia on the Protection of Consumer Rights.
2. Trader Details
Trader: Proline Group LLC
Tax ID: 406553894
Email: info@proline.ge
Phone: +995 598 164 880
3. Warranty Period
Products purchased from Proline are covered by the 2-year legal warranty, unless a specific product or applicable legislation provides otherwise.
The warranty period starts from the date the goods are delivered to the consumer.
4. How to Submit a Warranty Claim
As Proline operates as an online store and does not maintain a physical retail location for customer visits, warranty claims are first submitted remotely by phone or email.
After the claim is submitted, the customer receives instructions on where and how to bring or send the product for inspection.
The customer may be asked to provide order-identifying information and a description of the defect.
5. Consumer Rights if Goods Are Defective
If the goods are defective, the consumer may request, as provided by law, free repair, replacement, a price reduction, or withdrawal from the contract and a refund.
The appropriate remedy depends on the nature of the defect, the possibility of remedying it, and the applicable legislation of Georgia.
6. Costs and Shipping
The customer sends or delivers the product independently in accordance with the instructions provided by Proline.
If a warranty case is confirmed, the necessary costs related to repair, replacement or another remedy provided by law are determined in accordance with the applicable legislation.
If inspection shows that the case is not covered by warranty, the related costs may be borne by the customer.
7. Replacement and Refund
If the defect cannot be remedied, reoccurs, or repair/replacement cannot be carried out within the legal framework, the consumer may have the right to request replacement, a price reduction, or a refund.
Refunds and other legal consequences are determined in accordance with the applicable legislation of Georgia.
8. Early Defect / Initial Fault
If an initial or manufacturing defect appears shortly after purchase and is confirmed through inspection, the matter is handled as a priority in accordance with applicable law and the specific circumstances.
Depending on the case, the outcome may include repair, replacement, or another remedy provided by law.
9. Cases Not Covered by Warranty
- Mechanical damage or impact traces
- Liquid damage or damage caused by improper use
- Unauthorised opening, interference or repair
- Removed, damaged or illegible serial number
- Damage caused by misuse, breach of instructions or incompatible accessories
- Problems caused by viruses, software interference, user files or third-party software
- Natural wear of components that are by nature consumable or subject to wear
10. Data on the Device
Before submitting a device for warranty inspection, the customer is responsible for backing up personal data, photographs and any other information stored on the device.
Proline is not responsible for the loss, deletion or alteration of data stored on the device if this is connected with diagnostics, repair or technical inspection.
11. Additional Information
If you have questions about warranty terms, please contact us at info@proline.ge or +995 598 164 880.
These warranty terms must be interpreted in accordance with the applicable legislation of Georgia. If there is any inconsistency, the law shall prevail.