Terms and Conditions
Below are the core rules governing the Proline online store, including orders, delivery, payment and customer-facing procedures.
Preamble
These Terms and Conditions define the main rules for using the Proline online store and regulate the relationship between Proline Group LLC and the customer.
The purpose of this document is to provide clear information about orders, delivery, payment, warranty and the rights and obligations of the parties.
1. Company Information
Merchant: Proline Group LLC
Identification number: 406553894
Email: info@proline.ge
Contact number: +995 598 164 880
2. Definitions
- Website - the Proline online store through which customers receive product information and place orders.
- Customer - an individual who purchases or intends to purchase a product for personal use.
- Product - goods or related technical accessories displayed on the website.
- Order - a request submitted by the customer through the website to purchase a product.
- Confirmed order - an order that has been additionally reviewed and confirmed by the company.
3. Order Placement
Customers may purchase products directly through the website, including by using online payment methods when such functionality is available at checkout, or place an order by providing the required contact and delivery information.
When placing an order, the customer must provide accurate, complete and up-to-date information, including name, phone number, delivery address and any other mandatory details requested during checkout.
Once the customer completes checkout and the payment is successfully initiated or made, the order is recorded as received in the system; however, final processing and fulfilment begin only after additional verification by the company.
The company verifies the order details, stock availability, price, payment status and other required data. Only after that verification will the customer be contacted regarding the final confirmation of the order and the next steps.
If, after processing the order, an issue is identified in relation to stock availability, an obvious pricing error, a payment-related technical issue or any other objective circumstance, the company may contact the customer to clarify the details and offer an appropriate solution.
Customers may also view the current status of their order in their profile, under the orders section.
4. Product Information
The company makes reasonable efforts to publish accurate and up-to-date information about product specifications, prices, availability and visual materials on the website.
However, due to technical reasons, supplier data updates or other circumstances, certain information may change or require clarification.
5. Prices and Payment
Product prices are displayed in GEL unless expressly stated otherwise on a specific page.
Customers may pay using the payment methods available on the website, including online payment, if such functionality is active at the time of checkout.
The company may update prices due to technical, commercial or supplier-related changes. However, an order already received remains subject to the price shown at the time the order is completed, except in the case of an obvious technical error. Before final confirmation, the company additionally verifies the payment and other material circumstances.
6. Delivery
The standard estimated delivery period is 3-5 business days, unless a different timeframe is specified on the relevant product page or communicated to the customer separately.
Standard delivery is free when the combined product value is GEL 100 or more. For orders below GEL 100, delivery costs GEL 10 per device.
Delivery timing and conditions may vary depending on the destination, the nature of the order, non-standard size or weight, remote areas, force majeure or other operational circumstances. In such cases, the company will provide updated information within a reasonable time.
If, after processing the order, it becomes clear that the product is temporarily unavailable or additional time is required, the customer will be notified and offered an alternative solution or the option to cancel the order.
7. Order Cancellation and Changes
The customer may request a change to or cancellation of an order until the order reaches a fulfilment stage at which making the change becomes technically impossible or unreasonable.
The company reviews each request individually, taking applicable law and operational processes into account.
8. Warranty, Returns and Exchanges
Products are covered by the applicable warranty terms described on the product page, in documentation or in related communication.
Returns and exchanges are processed in accordance with Georgian law and the company’s internal procedures.
If the customer believes that a received product is damaged, defective or does not correspond to the order, the customer should contact the company within a reasonable period.
9. Liability of the Parties
The company is responsible within the scope of its obligations under applicable law and takes reasonable measures to keep website information accurate and its services operating reliably.
When placing an order on the website, the customer must provide accurate, complete and up-to-date information.
10. Personal Data
The company processes personal data only to the extent necessary for order handling, delivery, communication and legal compliance.
If the user provides marketing consent, the company may send marketing emails (promotions, updates, special offers).
The user may withdraw marketing consent at any time in profile settings or via the unsubscribe link in the email.
More detailed information is available on the Personal Data Policy page.
11. Updates to These Terms
The company may periodically update these Terms and Conditions to reflect changes in legislation, business processes or the technical environment.
The updated version will be published on the website and will take effect upon publication unless otherwise stated.